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Claim call: water damageWednesday, April 30 · 3:15 PM · Call: firstLive

Real-time transcription

Policyholder

Hi, I’d like to report a claim on my home insurance.

Adjuster

Of course, I’m sorry to hear that. Could you briefly tell me what happened?

Policyholder

Sure… I came home yesterday afternoon and noticed water coming through the ceiling in the living room. At first, I thought it was just a small leak, but when I stepped inside, I realized the damage was much worse. Turns out a pipe burst on the upper floor, probably in the bathroom, while I was at work.

Follow-up suggested · 3:16 PM

Voice signal this call

Marked moment: 3:16 PM

Follow-up questions

  • When you got home, how exactly did you notice it? What was the very first thing you saw?
  • What made you think it was much worse than you expected?
  • Is there any other room above the living room besides the bathroom?
Product demo, simulated voices

People get it right 54% of the time.

A meta-analysis of 206 documents and 24,483 judges found that people told lies from truth with 54% accuracy, barely above chance. Experienced judges did no better than beginners. Decisions in claims, hiring and investigations still rest on that judgment.

Bond and DePaulo, 2006

Record. Analyze. Follow up.

  1. Record

    A call, an interview or a digital form.

  2. Analyze

    Voice and content, checked against the file as people speak.

  3. Follow up

    Your interviewer sees where to ask, with a suggested question.

See how it works

Your people make the call, on infrastructure you choose.

A flag is a reason to ask. Veriteus runs on-premise or in an EU cloud.

What it does

  • Marks where an answer diverges
  • Suggests a follow-up question
  • Shows the passage behind each flag

What it doesn’t do

  • Decide about people
  • Infer what someone feels
  • Replace your specialist

Built on published research, by people you can meet.

Our method builds on published research into deceptive speech. Prof. Julia Hirschberg of Columbia University is our lead advisor. Built in the Czech Republic by a Czech and Slovak founding team.

Advisors: Prof. Julia Hirschberg (Columbia University), Dr. Sarah Ita Levitan (Hunter College), Doc. Jindřich Matoušek and Marek Hrúz, Ph.D. (University of West Bohemia).

  • Jakub PavlíkCEO
  • Tomáš ŠebestaCSO / CMO
  • Tomáš ThüringerCOO
  • Jan GrmelaCFO / CCO
  • Jiří ŠtanglicaCTO

Start with cases you’ve already closed.

Choose past conversations or forms with known outcomes. We analyze them inside your environment and compare the flags with what actually happened. You see results on your own data before any live case.

  1. Pick a sample with known outcomes

  2. Analyze it in your environment

  3. Compare flags with outcomes

Your results stay yours. Pilot results are confidential and shared only under NDA.

Start with a conversation.

Your message goes to Tomáš Šebesta, our CSO. Tell us about one decision that rests on what people tell you, and we’ll tell you where Veriteus fits.

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